Shipping policy

SHIPPING METHOD AND COSTS

We aim to dispatch all orders within 1-2 working days (Monday-Friday) from the order date. Any order placed after 12 P.M. ET will be processed the following business day. All orders are shipped with MBE Standard/MBE Express service depending on location. Delivery timings as well as shipping rates, may vary according to the destination address. Your rate will be automatically calculated at checkout.

SHIPPING DETAILS

We invite you to consider the delivery times indicated above only as a reference and estimation. You will always be able to track your order when logged in your Account. We do not take responsibility for any delays caused by destination customs clearance processes. During holidays and peak periods, your order may take longer than anticipated.

TAXES AND DUTIES

Please note that orders shipped outside of the European Union may be subject to import duties, local taxes and customs fees.

Orders shipped to the United States are sent on a DDP (Delivered Duty Paid) basis. This means that all applicable import duties and taxes are included at checkout and no additional charges will be due upon delivery.

Orders shipped to all other non-EU countries may be served as DDU (Delivered Duty Unpaid). Payment of any import duties, local taxes and customs fees is the sole responsibility of the Client. We recommend contacting your local customs authority to determine the landed cost prior to purchase completion.

Please be aware that some shipments may experience delays due to the customs clearance process. Unfortunately, this is outside of our control and we cannot take responsibility for any customs-related delays.

We strongly recommend checking your local shipping and handling fees before completing your purchase. Customs clearance times can vary and may cause delays beyond our control.

Please note that any duties or fees incurred on returned items are the responsibility of the client.

Please be aware that some shipments may experience delays due to the customs clearance process. This is unfortunately outside of our control and we cannot take responsibility for any delay. Once the parcel has been cleared by customs, duties need to be paid to the local border. If a client refuses the duties charges, Project N11 will then refund the order net of shipping costs and duties.